Decision details

Decision maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


Cabinet were asked to provide the necessary delegated authority to move the call handing element of Ashfield’s First for Support service to Chesterfield Borough Council.


Members considered the following alternative options:-


1.    Continuing to maintain the service within Ashfield;

2.    Undertaking a full tendering process for future service provision;

3.    Ceasing the service and signposting customers to alternative providers.



that delegated authority be granted to the Director of Housing and Assets in conjunction with the Council’s HR Team and Legal Services, to work with Chesterfield Borough Council to establish a partnership agreement whereby Housing’s First for Support call monitoring functions are handled by their Careline Service.



To ensure a sustainable and high quality service is provided to Ashfield’s First for Support customers via a seamless and timely redirection of call traffic by means of an agreement.


(During consideration of this item, Councillor Helen-Ann Smith left the room at 11.46 a.m. and returned to the meeting at 11.47 a.m.)

Report author: Nicky Moss

Publication date: 01/10/2018

Date of decision: 01/10/2018

Decided at meeting: 01/10/2018 - Cabinet

Accompanying Documents:

  • SLA Chesterfield Borough Council