Agenda item

Minutes:

The Service Manager - Corporate Services and Transformation attended the meeting to present the outturn for the Corporate Performance Scorecard for Quarter 2, April to September 2018.

 

The Service Manager advised that in March 2016 Cabinet had agreed the use of a balanced scorecard methodology to enhance the organisation’s performance framework and its ability to understand how successfully the Corporate Priorities were being delivered. This approach had been taken as it was viewed as providing a more rounded view on performance, with a greater emphasis on customer satisfaction and quality. It was noted that the current Corporate Scorecard was aligned to priorities and key actions agreed pre 2018/19 by the previous administration and that post District Elections in 2019, the Corporate Plan and Corporate Scorecard would be reviewed and refreshed to ensure they were updated to reflect the Council’s future ambitions and Corporate Priorities for the period 2019-2022. The Service Manager advised that until the that time performance outturn for the current Corporate Scorecard would continue to be monitored and managed at Corporate Leadership Team meetings and by Scrutiny.

 

The Service Manager advised that overall, the corporate scorecard outturn for April to September 2018 indicated that 67% of measures were achieving or exceeding target, with a further 17% within10% variance of target. It was also noted that 53% of measures were indicating an improved position compared to the same period in the previous year, with a further 14% of performance levels only 5% (or less) lower than last year.

 

The Service Manager provided information on Corporate Plan key successes delivered over the previous 12 months which included:

 

·         The Leisure Transformation Project progressing with a new build leisure centre in Kirkby.

·         The Housing service being confirmed as best for overall customer satisfaction and income collection when compared nationally, with upper quartile performance also achieved in void relets and repairs.

·         Through additional Tenancy Sustainment Officer capacity, the Council had been able to support nearly 600 tenants during the first 6 months of this year with welfare and money advice, a 25% increase.

·         Developing the Discover Ashfield brand and launching it’s a new website.

·         Following refurbishment, occupancy of Idlewells Indoor Market increasing from 47% to 75%

·         Being awarded the title from Keep Britain Tidy of Local Authority of the Year 2018

·         The Big Ashfield Spring Clean ran over a 3-week period across the district collecting 82.5 tonnes of waste, 99.66% of which was recycled. 

·         Implementing a further £10m of commercial investment, totalling £24m, which delivered £700,000 (net) to support the Medium Term Financial Strategy

 

The Service Manager provided a presentation to the committee which provided further background information on the Corporate Plan and performance monitoring. The presentation also included further information on performance indicator exceptions, the reasons that they were not meeting targets, or that performance was reducing, and the actions being taken to address the underperformance, these were:

 

Number of long term empty properties and derelict brought back into use – The Service Manager, Strategic Housing and Lettings, advised that while performance remained on target for the year, the lower outturn figure reflected the work undertaken by the Private Sector Enforcement Team over recent years to reduce the overall number of long term empty private sector homes and that there now remained a smaller core of long term empty properties that required more intensive work to bring them back in to use.

 

Percentage of household waste recycled and composted - It was noted that while recycling rates had declined this had been impacted on by the hot and dry summer in 2018 which had reduced the amount of compostable waste collected and by the reintroduction of charges for the collection of garden waste. It was noted that compared to the same period during 2015/16 when garden waste had last been chargeable, recycling rates had increased by 6.3%. The Environment and Cemeteries Manager noted that several initiatives were planned in order to deal with reducing contamination of recycling bins which included targeted education and enforcement programmes.

 

Number of resident generated service requests received reporting litter - The Environment and Cemeteries Manager advised that litter hot spots would continue to be monitored and that this activity would be supported by targeted actions and campaigns.

 

Number of resident generated service requests received reporting dog fouling - The Environment and Cemeteries Manager advised that there was a long term decrease in reports of dog fouling but that there were still peaks in reported incidents, however as a result of targeted campaigns reports of dog fouling so far in quarter 3 were comparing favourably to the same period in 2017/18.

 

Number of resident generated service requests received reporting fly-tipping - The Environment and Cemeteries Manager advised that the increase in the number of reports received had occurred after a publicity campaign urging residents to report incidents of fly-tipping. The Environment and Cemeteries Manager also provided information on the scope of planned enforcement activity against unlicensed waste carriers and this was welcomed by the Chairman and members of the committee. The Leader noted that while the number of reports of fly-tipping had increased, the amount of fly-tipped waste had not, meaning that individual incidents were being reported multiple time which was good news as it showed campaigns were working and that residents were taking pride in their local areas. Members of the committee agreed that it would be beneficial for the performance indicator regarding fly-tipping to be amended as it was positive that the reporting of fly-tipping had increased. The Chairman asked whether social media was being used as part of the campaign against unlicensed waste carriers and was advised by the Environment and Cemeteries Manager that where appropriate, social media was being used.

 

Number of user attendances at Ashfield District Council leisure facilities – The Service Manager advised that attendance had been impacted by the closure of Huthwaite Leisure Centre, the transfer of operations at Selston and a period of closure at the ice rink at the Lammas for maintenance work. It was also noted that attendance had declined over the very hot summer months in 2018, as people chose outside activities rather than using indoor facilities. The Service Manager advised that promotions, advertising and minimal price increase for 2019/20 were being used in order to address the decline in attendance. Members were in agreement that promotional activities and offers were an effective way to encourage use of the Council’s leisure facilities.

 

Average days’ staff absence per Full Time Equivalent employee – The Service Director - Resources and Business Transformation advised that there had been a number of long-term sickness absences that had impacted on the figures and that Human Resources were continuing to support managers and the Corporate Leadership Team to reduce sickness and manage employees with early return to work through the Attendance Management Policy. Members of the committee asked whether peer mental health support was available for staff. The Service Manager advised that peer mental health support was available via the Workplace Health Champions initiative.

 

The Chairman and members of the committee thanked the Service Manager, Corporate Services and Transformation, the Service Manager, Strategic Housing and Lettings, the Environment and Cemeteries Manager and the Service Director Resources and Business Transformation for attending the meeting and answering their questions.

 

RESOLVED

that the presentation of the Service Manager, Corporate Services and Transformation on the outturn for the Corporate Performance Scorecard for Quarter 2, April to September 2018, be noted.

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