that the purchase and implementation of a mobile
Housing Repairs solution, incorporating a repairs module,
associated licences, handheld devices and Dynamic Resource
Scheduler (DRS), be approved.
that it be recommended to Council
that an allocation of Housing Revenue Account
funding, to a maximum of £250,000 for upfront implementation
costs associated with the project be approved.
that Housing Revenue Account funding of
£30,000 for annual costs, including support and maintenance
and support to award a contract for the solutions at (a) be
that the required repairs module, and associated
licences be included within the Council’s existing contract
with Capita, in line with procurement regulations.
that a DRS solution be procured via a relevant
procurement process for two years with an optional extension of two
That authority be delegated to the Director of
Housing and Assets to extend the contract(s) +1 +1 at the end of
the 2-year contract term.
REASONS FOR DECISIONS
The introduction of modern
working arrangements, particularly mobile working and dynamic work
scheduling will result in large productivity gains. However, in
order to deliver the savings and productivity gains, additional
investment in current IT infrastructure and resources will be
ALTERNATIVE OPTIONS CONSIDERED AND REASONS FOR
The alternative option of not
investing in a mobile Housing Repairs Solution was not recommended
as based on the significant and pressing operational and strategic
benefits which can be delivered by implementing new technology
which facilitates improved ways of working, including faster
service delivery, enhanced customer experience and independence,
benefitting both the customer and the council.